FAQ

Which kind of designs are best suited or which are not ideal for a rug?

All designs can be turned into rugs, but some of them will need to be more or less changed in order for it to be woven in the chosen technique,…

Can I copy a carpet that I have seen somewhere else?

If the carpet has been produced by another company or is copyright protected, we are not allowed to reproduce it. You are welcome to make your own drawing of a…

Can I use another person's artwork as the design for my carpet?

If that person has allowed you to or if it is a free work, then absolutely yes. Please note that we do not copy existing designs from other rug manufacturers.…

Do you work with synthetic materials?

Yes, we are starting to incorporate them. Traditionally we have always worked with natural materials, mainly New Zealand wool, Tibetan wool and silk. Recently we have started to offer custom…

How do you choose the colours? Is there a palette I can choose from or you do it yourself?

The colours are either chosen by ourselves manually or indicated by the customers, if they have particular wishes. We strive to find the ones that come closest to the design…

Do you print the design on top of the carpet or how do you reproduce the design?

We do not print the design, as this would only show the colour on the top surface and the colour saturation would not be as high as we like it…

Where are the rugs made?

In the region of Bhadohi in India and in Kathmandu, Nepal. These regions are internationally recognized for their carpet and rug weaving and knotting expertise and specialization. We only work…

How can I be sure that I will really get my carpet, if it takes several weeks and I paid in advance?

We understand very well that some customers may feel unsure about paying in advance for a carpet that will come so much later. This is why we have changed our…

Do you have a showroom that I could visit?

Sorry, we do not have a showroom. At the moment our office is located in Hong Kong. If you are here as well, please contact us so we can arrange…

What is the quality of your rugs?

We work with the best possible materials and expert weavers weave the yarn in the finest way following ancient traditional techniques. We only deliver great quality, no matter which technique…

How thick are the rugs?

It depends on the technique and on your preference. Our handtufted rugs have a usual pile height or thickness of about 12-20mm. However, we can cut the wool a bit…

Which materials can I choose from?

We love premium materials and really enjoying experimenting with them in pure state and combining them. Usually we work with pure New Zealand wool or pure Tibetan wool and Chinese…

How did you come up with the idea of offering so personalized carpets?

It started back in 2009. There was a picture that I had often seen at my in-laws' house that my husband had painted as a child and I always thought…

How many people work at Rug Your Life?

My wonderful family, helping in every way they can (which is a lot) and myself, Nayla. We are also lucky to count with our committed and expert team of designers…

Do you ask for advance payment?

We used to ask for full advance payment, but now find it is not fair to expect complete trust from the customers and not offering our own.  So now we…

Do I get to see how the rug could look like before confirming my order?

Yes, you do! We can send you a CAD image of your design and how it would look like as a rug. This will give you a very good idea…